Questions? We Have Answers.
Everything you need to know about our data, our security, and how we keep your company compliant.
The Basics
Goodbooks is a Governance Operating System. We are not just a tool for filing CIPC returns; we are a centralized dashboard that manages your company's entire administrative life—from biometric ID verification and credit monitoring to document generation and task management.
Two words: Live Data. Most platforms show you a "snapshot" of your company data that might be weeks old. Goodbooks connects directly to the CIPC. When you view your company on our dashboard, you are seeing the exact, real-time status of your entity at the registry. We also offer advanced anti-fraud tools (Biometrics and Credit Checks) that standard secretarial tools lack.
- Business Owners: Who want peace of mind that their company is safe and compliant.
- Accountants & Practitioners: Who need to manage hundreds of entities efficiently, automate client communication, and delegate tasks to staff.
We serve two distinct groups:
CIPC & Compliance
To provide you with Live Data, we have to query the CIPC registry in real-time. The registry charges a fee for every query. We pass this cost on to ensure you are never making decisions based on outdated or "cached" information.
Yes. We are currently rolling out the country's first Reinstatement Wizard. Our system guides you through affidavit generation, penalty calculation, and document submission to restore your entity.
Goodbooks prevents this through automated Email and WhatsApp reminders. If missed, the dashboard instantly calculates the exact penalty so you can settle it immediately.
Security & Fraud Prevention
Certified Copies are easily forged. Our Didit integration uses facial liveness detection to confirm the real human behind a transaction, protecting companies from hijacking.
Yes. The process creates a comprehensive audit trail that meets South African identity verification requirements and produces a tamper-proof Proof of Identity certificate.
We comply fully with POPIA and the National Credit Act. No credit report is pulled without explicit digital consent via a secure approval link.
Billing & Payments
We charge the exact government fee plus a small Platform Fee covering payment processing, API maintenance, and secure handling. Full cost breakdown is shown before payment.
If a filing fails due to our system, the Service Fee is refunded in full. Government fees paid to CIPC are generally non-refundable.
Yes. You may cancel anytime. Data remains accessible in read-only mode for a limited period for exports.
For Accountants (Practice Tools)
Yes. Invite staff, assign companies, track tasks, and retain Super Admin oversight.
Yes. Office365 and Gmail integrations allow client emails to be converted into dashboard tasks.
Yes. Practice Tier users can add their logo to dashboards and client communications.
Support
- WhatsApp: Primary support channel
- Email: For complex or billing issues
- Knowledge Base: In-dashboard guides and tutorials
Yes. Practice Tier clients receive dedicated onboarding sessions covering workflows, biometrics, and credit tools.